At Elaselprints, we want you to be happy with your purchase. Please read this policy carefully before placing your order.
1. Returns and Exchanges
Due to the nature of our products, we generally do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Incorrect product selected by the customer
- No longer wanting the product
- Personal preference
Please carefully review the product description, size information, colors, and other product details before placing your order.
2. Damaged or Defective Products
If your order arrives damaged or has a manufacturing or printing defect, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging, if applicable
We will review the issue and, where appropriate, provide a replacement or refund.
3. Incorrect Item
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs of the item you received so that we can investigate and determine the appropriate resolution.
4. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.
Please carefully review your address before completing your purchase.
5. Lost Packages
If your order appears to have been lost during shipping, please contact us with your order number and tracking information.
We will review the shipment and determine the appropriate resolution.
6. Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Around your property
- With household members
- With neighbors
- With the shipping carrier
If you still cannot locate the package, contact us so we can review the situation.
7. Refunds
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
8. Exchanges
We generally do not offer exchanges for size, color, or change-of-mind requests.
If an item arrives damaged, defective, or incorrect, please contact us and we will review the issue.
9. Personalized or Customized Orders
If a product allows you to provide personalized information, you are responsible for checking all information before completing your purchase.
This includes:
- Names
- Dates
- Numbers
- Spelling
- Other text
- Other information submitted during checkout
We may not be able to provide a refund or replacement for errors provided by the customer.
10. How to Contact Us
Please contact us before sending any product back.
Email: elaselprints@gmail.com
Please include:
Order Number:
Name:
Description of the Issue:
Photos: If applicable
Do not send an item back unless we have specifically instructed you to do so.
11. Policy Changes
Elaselprints may update this Returns & Refunds Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact
Elaselprints
Email: elaselprintsgmail.com