At Elaselprints, we aim to process and deliver orders as efficiently as possible.
Please review the following information before placing your order.
1. Order Processing
Orders are processed after they are successfully placed and payment has been confirmed.
Processing times may vary depending on the product, order volume, holidays, and other circumstances.
Orders may require additional processing time during busy periods, holidays, or promotional events.
2. Shipping Times
Estimated delivery times may vary depending on:
- Shipping destination
- Shipping method selected
- Product ordered
- Carrier
- Seasonal demand
- Weather
- Holidays
- Other circumstances outside our control
Any delivery timeframe shown on our website or at checkout should be considered an estimate and not a guaranteed delivery date.
3. Shipping Charges
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping costs may vary depending on the product, quantity, destination, and shipping method.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number, when required
Elaselprints is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
5. Tracking Information
When tracking information is available, it may be provided through your order details or shipping notification.
Please allow some time for tracking information to become active after an order has shipped.
You can use the tracking information provided to monitor the progress of your shipment.
6. Shipping Delays
Occasionally, shipments may take longer than the estimated delivery timeframe.
Delays may occur because of:
- Weather
- Holidays
- High shipping volumes
- Carrier delays
- Transportation issues
- Incorrect or incomplete addresses
- Other circumstances beyond our control
A shipping delay does not automatically qualify an order for a refund.
7. Lost Packages
If your package appears to be lost during shipping, please contact us with your order number and tracking information.
We will review the shipment and determine the appropriate next steps.
8. Returned Packages
A package may be returned because of:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Recipient unavailable
- Other delivery issues
If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping or replacement costs may apply.
9. International Orders
If international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant customs authorities and are not controlled by Elaselprints.
10. Multiple Items
If you purchase multiple products, your items may arrive separately.
Different products may have different processing and delivery times.
Receiving one package before another does not necessarily mean that an item is missing.
11. Delivery Issues
If your order has not arrived within a reasonable timeframe or you believe there is a problem with your shipment, please contact us.
Please provide:
Order Number:
Name:
Tracking Number:
Description of the Issue:
We will review the information and assist you as appropriate.
12. Contact Us
For shipping questions, please contact:
Elaselprints
Email: elaselprints@gmail.com
13. Policy Changes
Elaselprints may update this Shipping Policy from time to time.